Frequently Asked Questions

• How long does shipping take?
  • Major cities: 1-3 business days Outlying areas: 2-5 business days
• Can I track my order?
  
  • Yes. Once your order has been shipped, you'll receive tracking information via email.
• Can I change or cancel my order?
  
  • If your order has not yet been dispatched, contact us as soon as possible. Once shipped, changes may no longer be possible.
• Do I need an account to place an order?
  • No. You can check out as a guest without creating an account. However, creating a 710.co.za account lets you track your orders, view your order history, save your details for faster checkout, and earn 710 Stash Wallet Points on eligible purchases, giving you even more value every time you shop.
• Do you offer wholesale pricing?
  • Yes. We offer wholesale opportunities on selected products. If you're interested in stocking our products or purchasing in bulk, please get in touch with us to discuss available options.
• Is my payment secure?
  
  • Absolutely. All payments are processed through secure, encrypted payment gateways. We do not store your payment card details.
• What are 710 Stash Wallet Points?
  
  • 710 Stash Wallet Points are our rewards programme. Eligible purchases earn a % of your order total that can be redeemed on future orders, giving you extra value every time you shop with us.
• Why isn't my cartridge producing vapour?
  • Common causes include: A flat battery, Incorrect voltage setting, Dirty battery connection, Cartridge not fully tightened, Thick oil that needs a short preheat cycle.